In pursuance of guidelines issued by ministry of rural development, Government of India for conduct of socio economic and caste census 2011, grievance cells-cum-control rooms at the state, district and charge levels are set up in order to redress the grievances/complaints that are received from the public and stake holders on various issues.
At the state level, a Grievance Cell has been established in the office of the additional chief secretary & commissioner and State Nodal officer, SECC 2011, comprising of the following members:
(i) Thungdeno Mozhui, Joint Director, Rural Development Department (i/c) (Mobile- 8974453009)
(ii) A. Zanbemo Ngullie, Joint Director, Urban Development Department (Mobile- 8729877117)
(iii) Tamong, Junior Consultant, Directorate of Census (Mobile- 9856854953)
A Control Room with telephone No. 0370-2290467 has been set up in the office of the commissioner.
The control room will also be manned by the national trainers.
Grievance cells-cum- control rooms are to be opened in the offices of Principal SECC-201l officers, (PSOs)/deputy commissioners who are designated as district level grievance redressal officers of respective districts to attend to all grievances/complaints on issues pertaining to SECC 2011.
Charge officers are designated as charge level grievance redressal officers of respective charges to attend to grievances/complaints on issues pertaining to the SECC 2011.
An official bulletin informed that all grievances cells-cum-control rooms would maintain a proper register detailing the complaints received and action taken. Registers may be checked by the senior officers from time to time. A time frame of five days may be fixed for attending to complaints and giving a reply to the complainant, stated the official bulletin.
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