Nagaland: SBI highlights products; awareness on cyber crimes

State Bank of India (SBI), the leading bank in the country, on Tuesday organised Town Hall Meeting at the conference hall, Hotel Saramati, Dimapur.

Organised by SBI Regional Business Office, Dimpaur, Chief Manager (Operations) RBO Dimapur, Hriipunii Alpha Pou informed that the program was intended to equip attendees with an understanding of SBI’s services and products, and also to educated the customers on how to avoid falling victim to cyber fraud.

He acknowledged that there were still gaps in customer service and noted that the program aimed to bridge those gaps, fostering better mutual understanding between the bank and its customers for mutual growth.

SBI, Dimapur Branch, Chief Manager, David Nengsonlian Naulak, while talking on the new initiatives taken by the bank for improving Customer Experience highlighted that 99% of banking tasks could be done from home using various SBI’s technology.

He emphasized the convenience of WhatsApp banking, which allowed users to check balances, request statements, and view transactions safely. To activate it, customers needed to send an SMS to the SBI WhatsApp number (9022690226) from their registered mobile number.

He also emphasized the importance of adding a nominee to accounts for easier claim settlement in case of death. He informed that the bank has streamlined the process to allow families to file claims online without needing to visit the branch.

On digital banking safety measures, Chief Manager, Dimapur Bazar Branch, Hrailu Duh Poumai advised the customers to compare Google Pay and SBI YONO in terms of convenience, explaining that using the services was essential to understanding their pros and cons.

He highlighted that Google Pay, while convenient, isn’t RBI-authorized and lacks proper support for transaction issues, which can take months to resolve. In contrast, SBI YONO offers a 7-day resolution timeline with compensation if issues aren’t resolved.

He also warned about scams, and advised customers to be cautious of job scam offers. He also mentioned the government’s cybercrime portal (1930) for reporting unauthorized transactions.

He said receiving complaints from customers whose accounts were frozen by cybercrime authorities and advised them to contact the police station where the complaint was filed and reach out to the Cybercrime department in Nagaland for further assistance.

He advised them to remember the toll free number 18001234, and call it for any issues, assistance, or complaints. While talking on Customer Rights, he said that as a service industry, SBI follows the BCSBI Code of Conduct, which ensures customer rights such as transparency, fair treatment, privacy, and suitability.

He emphasized that SBI does not discriminate against any customer, regardless of their background or condition, and offers equal access to banking services.

Regarding grievance redressal, he explained that complaints could be addressed at the home branch. If unresolved, customers can use various channels like YONO app, internet banking, or dedicated portals like, https://crcf.sbi.co.in/ to lodge complaints.

Earlier, the program was chaired by Manager (C & R), Sungjemmenla I Aier, welcome address and vote of thanks by RBO Dimapur, Chief Manager, (Operations), Hriipunii Alpha Pou. Altogether, 44 customers from 10 branches from Dimapur and Chumukedima attended the programme.